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The Helix blog

Stories on product, feedback, and shipping.

Posts from the team and from product builders we admire.

Product

The public roadmap playbook: what to share and what to keep private

After running public roadmaps for nine years across three SaaS companies, here's how we decide what goes public, and what stays in the team channel.

Amelia ParkAmelia Park··8 min read
Customers

How we cut feedback triage time from 4 hours a week to 20 minutes

Diego RomeroDiego Romero··6 min read
Changelog

v2.4: bulk archive, sentiment auto-tagging, and the redesigned roadmap

Priya ShahPriya Shah··4 min read
Engineering

Designing the in-app feedback widget that customers actually click

Markus EldridgeMarkus Eldridge··11 min read
Roadmap

Planned, In progress, Shipped, and why we don't use 'Considering'

Hana NakamuraHana Nakamura··5 min read
Product

Stop tracking feature requests. Start tracking themes.

Tomás BeltránTomás Beltrán··7 min read
Product

Ten public roadmaps we admire (and what we stole from each)

Jules MercierJules Mercier··9 min read
Customers

Closing the loop: a six-step email pattern that reduces churn

Sara O'ConnellSara O'Connell··6 min read
Engineering

We open-sourced the changelog renderer behind our embeds

Markus EldridgeMarkus Eldridge··5 min read